Shipping Policy

1. General Information

  • Company Name: LOMVAR LLC
  • Registered Address: 801 W 47th St Ste 219, Kansas City, MO 64112, USA
  • Website: ohaccessories.com
  • Contact Email: lomvarllc@gmail.com

By placing an order on ohaccessories.com, you agree to the shipping terms below.

2. Shipping Areas

We currently ship to most countries and regions worldwide.
If your country is not available at checkout, please contact us at lomvarllc@gmail.com and we will confirm whether shipping is possible.

3. Processing Time

  • Order processing time: 1–3 business days (Monday–Friday, excluding public holidays).
  • Orders placed after 5:00 PM (local warehouse time) will be processed on the next business day.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

4. Shipping Methods & Estimated Delivery Time

We cooperate with international logistics providers (such as DHL, FedEx, UPS, EMS, and local postal services).
Actual shipping options and fees will be shown at checkout.

Typical reference times (not guaranteed, business days only):

  • North America (USA, Canada): 7–15 business days
  • Europe: 7–20 business days
  • Asia: 7–20 business days
  • Oceania: 10–20 business days
  • Middle East, Latin America & Other Regions: 10–30 business days

Note:

  • Delivery times may be affected by customs inspections, local courier efficiency, holidays, or force majeure (e.g., natural disasters, pandemics, war, strikes).
  • We are not responsible for delays caused by third-party logistics or customs, but we will assist you in tracking and following up.

5. Shipping Fees

  • Shipping costs are automatically calculated at checkout based on destination, weight/volume, and shipping method.
  • From time to time, we may offer free shipping campaigns. The conditions (such as order amount or destination) will be clearly displayed on the website.

6. Order Tracking

  • Once your order is shipped, we will send you a shipping confirmation email with your tracking number.
  • You can track your package using the link in the email or through the logistics provider’s official website.
  • If you have not received tracking information within 5 business days after placing your order, please contact us at lomvarllc@gmail.com with your order number.

7. Address Information & Failed Delivery

Please make sure your shipping address, recipient name, and contact number are correct and complete.

We are not responsible for:

  • Delivery failures or delays caused by incorrect/incomplete addresses, no one available to receive the package, or refusal to accept delivery;
  • Additional fees incurred due to address changes after shipment.

If the package is returned to us due to customer-related reasons (wrong address, not picked up in time, refusal, etc.):

  • We can resend the package, but the customer is responsible for the reshipping cost; or
  • We can refund the product amount (shipping fees are non-refundable), after deducting any return fees charged by the logistics provider (if applicable).

8. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, VAT, or import taxes, which are usually charged by the local customs authority of the destination country.
  • These fees are not included in the product price or shipping cost displayed on our website.
  • The buyer is responsible for all customs duties, taxes, and customs clearance-related charges.
  • Please consult your local customs office for more information before placing an order if you are unsure about possible charges.

If the package cannot be cleared due to the recipient’s refusal to pay customs or failure to cooperate with customs, any losses and additional costs incurred will be borne by the customer.

9. Damaged, Missing or Incorrect Items

Please check your package as soon as you receive it.

If you receive:

  • Damaged items
  • Incorrect items
  • Missing items

Please contact us at lomvarllc@gmail.com within 7 days of delivery, providing:

  1. Order number
  2. Photos of the outer packaging and shipping label
  3. Photos or video clearly showing the problem (damaged/incorrect items, quantity, etc.)

After verification, we will offer a replacement, reshipment, or refund in accordance with our Return & Refund Policy.

10. Lost Packages

If the tracking information shows “delivered” but you have not received your package:

  1. Please first check with your family members, neighbors, security/front desk, or mailroom.
  2. Contact the local logistics provider with your tracking number to open an investigation.

If, after the investigation, the logistics provider confirms the package is lost, please contact us at lomvarllc@gmail.com with the investigation proof. We will assist you with a reshipment or refund depending on the specific situation.

11. Order Cancellation & Change of Address

  • Orders can generally be canceled or modified only before they are shipped.
  • If you need to change the shipping address or cancel the order, please contact us as soon as possible at lomvarllc@gmail.com with your order number.
  • Once the order has been shipped, we can no longer change the address or cancel the order. In this case, you may refer to our Return & Refund Policy after receiving the package.

12. Force Majeure

We are not liable for any delay or failure in delivery caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, riots
  • Government actions, customs delays
  • Strikes, labor disputes
  • Large-scale network or transportation interruptions

We will do our best to assist and communicate with you in such circumstances.

13. Contact Us

If you have any questions about this Shipping Policy or your order, please contact:

  • Email: lomvarllc@gmail.com
  • Company: LOMVAR LLC
  • Address: 801 W 47th St Ste 219, Kansas City, MO 64112, USA