Scope
- This policy applies to items purchased on ohaccessories.com, operated by LOMVAR LLC.
Return Window & Conditions
- Submit return requests within 30 days of delivery.
- Items must be unused, in new condition, with original packaging, accessories, and tags, and include order number/proof of purchase.
- Non-returnable items: personalized/custom items, gift cards, downloadable/digital goods, opened personal-care/intimate items, and final sale/clearance items (as marked on the product page).
Damaged/Defective or Wrong Item
- Contact us within 7 days of delivery with clear photos/videos. Upon verification, we will offer a replacement or refund (including standard return shipping where applicable).
Return Process
- Email lomvarllc@gmail.com with your order number, item(s) to return/exchange, reason, and images (if applicable).
- Wait for return authorization and the return address (RMA) before sending anything back. Unauthorized returns may be refused.
- Use trackable shipping and pack securely; return transit risk is the sender’s responsibility.
- We will notify you by email after inspection with the refund/exchange outcome.
Shipping Costs & Fees
- Customer remorse (e.g., change of mind/ordered wrong): customer pays return shipping; original shipping is non-refundable.
- Our fault (defect/incorrect item): we cover reasonable return shipping.
- If items are missing parts, show wear, or packaging is damaged, a refurbishment/restocking fee up to 15% may apply.
Refund Method & Timing
- Refunds are issued to the original payment method. Once approved, we submit refunds within 5–10 business days; bank/card posting times may vary.
- Store credit of equal value may be offered (if applicable).
International Orders
- Duties, taxes, and brokerage fees are non-refundable.
- Mark the parcel “Return” to avoid duplicate duties; sender is responsible for fees caused by improper declarations.
- If a parcel is returned due to refusal or address errors, related costs may be deducted from the refund.
Order Cancellations
- Cancellations are possible before shipment. Shipped orders must be returned per this policy.
Gifts
- If marked as a gift at checkout and shipped directly to you, approved returns may receive store credit; otherwise, refunds go to the original payer.
Late or Missing Refunds
- Check with your bank/card issuer first. If still not received, email lomvarllc@gmail.com with your order and refund confirmation.
Policy Updates
- We may update this policy periodically. Updates will be posted on ohaccessories.com and take effect upon posting.
Contact
- Company: LOMVAR LLC
- Address: 801 W 47th St Ste 219 Kansas City,MO 64112
- Website: https://ohaccessories.com/
- Email: lomvarllc@gmail.com